Refund policy

Order Cancellations
Please contact us within 24 hours if you need to cancel an order. A cancellation completed before dispatch is free of charge. Because some orders are fulfilled directly by suppliers, dispatch may occur within that period and cancellation cannot be guaranteed. Once an order has been dispatched, it cannot be cancelled for change of mind.

Change of Mind
Roamforge does not accept returns or provide refunds where you simply change your mind, order the wrong item, or no longer want the product. Please review product details and compatibility information carefully before ordering.

Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, contact info@roamforge.com.au as soon as practicable after you notice the issue, with your order number and supporting photographs where applicable. We will assess the issue and provide an appropriate remedy.

Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law, and those rights are not restricted by a fixed notice period. If a product is confirmed to have a fault covered by the Australian Consumer Law, Roamforge will reimburse reasonable return costs where required by law. Contact us before sending an item so we can provide return instructions.

Refunds
Approved refunds are returned to the original payment method. Please allow approximately 5–10 business days after processing for the funds to appear, depending on your financial institution. Any delivery charge will be refunded where required by the Australian Consumer Law.